At PenTech, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Fridays, Saturdays, or public holidays will be processed on the next business day.
- During promotional periods, order processing may take slightly longer.
Delivery Areas
We currently ship to all governorates across Egypt.
If your location is outside our standard delivery zones, our customer support team will contact you to arrange the best available shipping option.
Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Cairo & Giza | 1–3 Business Days |
| Alexandria | 2–4 Business Days |
| Delta Governorates | 2–5 Business Days |
| Upper Egypt | 3–7 Business Days |
| Red Sea, Sinai & Remote Areas | 4–8 Business Days |
Delivery times are estimates and may vary depending on the shipping carrier, weather conditions, or public holidays.
Shipping Fees
Shipping charges are calculated at checkout based on:
- Delivery location
- Product size and weight
- Current shipping rates
Any applicable shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number (where available).
Delivery Requirements
To ensure successful delivery, please provide:
- Full name
- Complete delivery address
- Mobile phone number
- Any additional delivery instructions
PenTech is not responsible for delays resulting from incorrect or incomplete shipping information.
Receiving Your Order
Please inspect your package upon delivery.
If the package appears damaged, opened, or tampered with, we recommend noting this with the courier before accepting the shipment and contacting our customer support immediately.
Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Refused shipment
The order may be returned to our warehouse. Additional shipping charges may apply for re-delivery.
Shipping Delays
While we strive to deliver every order on time, unexpected delays caused by weather, courier services, government regulations, or other circumstances beyond our control may occur.
We appreciate your patience and will do our best to keep you informed.